@extends('layouts.user_type.auth')
@section('header_title', __('تیکت: :title', ['title' => $ticket->title ?? '']))

@section('content')

    <div class="col-lg-12">
        <div class="container py-4" dir="rtl">
            @php
                $statusClasses = [
                    'open' => 'bg-success',
                    'answered' => 'bg-info text-dark',
                    'pending' => 'bg-warning text-dark',
                    'closed' => 'bg-secondary',
                ];

                $priorityClasses = [
                    'low' => 'bg-secondary',
                    'medium' => 'bg-primary',
                    'high' => 'bg-warning text-dark',
                    'urgent' => 'bg-danger',
                ];

                $statusLabel = __('ticket.status.' . $ticket->status);
                $priorityLabel = __('ticket.priority.' . $ticket->priority);
            @endphp

            <div class="d-flex flex-column flex-md-row justify-content-between gap-3 mb-4">
                <div>
                    <h2 class="fw-bold mb-2">{{ $ticket->title }}</h2>

                    <div class="d-flex flex-wrap gap-2">
                <span class="badge {{ $statusClasses[$ticket->status] ?? 'bg-secondary' }}">
                    {{ __('وضعیت: :status', ['status' => $statusLabel]) }}
                </span>

                        <span class="badge {{ $priorityClasses[$ticket->priority] ?? 'bg-primary' }}">
                    {{ __('اولویت: :priority', ['priority' => $priorityLabel]) }}
                </span>

                        @if($ticket->department)
                            <span class="badge bg-light text-dark border">
                        {{ __('دپارتمان: :department', ['department' => $ticket->department]) }}
                    </span>
                        @endif
                    </div>
                </div>

                <a href="{{ localized_route('admin.tickets.index') }}" class="btn btn-light border align-self-start">
                    {{ __('بازگشت') }}
                </a>
            </div>

            @if(session('success'))
                <div class="alert alert-success">{{ session('success') }}</div>
            @endif

            <div class="row g-4">
                <div class="col-lg-8">
                    <div class="card admin-card border-0 shadow-sm mb-4">
                        <div class="card-header fw-bold">
                            {{ __('مکالمات تیکت') }}
                        </div>

                        <div class="card-body">
                            @foreach($ticket->replies as $reply)
                                <div class="d-flex mb-4 {{ $reply->is_admin ? 'justify-content-end' : 'justify-content-start' }}">
                                    <div class="p-3 shadow-sm bg-dark"
                                         style="max-width: 760px; width: fit-content;border-radius: 10px;{{ $reply->is_admin ? 'background: #254e4f !important;' : '' }}">

                                        <div class="d-flex justify-content-between gap-3 mb-2">
                                            <strong>
                                                {{ $reply->is_admin ? __('ادمین') : $reply->user->name }}
                                            </strong>

                                            <small class="{{ $reply->is_admin ? 'text-white-50' : 'text-muted' }}">
                                                {{ $reply->created_at->format('Y/m/d H:i') }}
                                            </small>
                                        </div>

                                        <div style="white-space: pre-line;">{{ $reply->message }}</div>
                                    </div>
                                </div>
                            @endforeach
                        </div>
                    </div>

                    @if($ticket->status !== 'closed')
                        <div class="card admin-card border-0 shadow-sm">
                            <div class="card-body p-4">
                                <h5 class="fw-bold mb-3">{{ __('پاسخ ادمین') }}</h5>

                                <form method="POST" action="{{ localized_route('admin.tickets.reply', $ticket) }}">
                                    @csrf

                                    <div class="mb-3">
                                <textarea
                                    name="message"
                                    rows="5"
                                    class="form-control"
                                    placeholder="{{ __('متن پاسخ را وارد کنید...') }}"
                                    required
                                >{{ old('message') }}</textarea>

                                        @error('message')
                                        <div class="text-danger small mt-1">{{ $message }}</div>
                                        @enderror
                                    </div>

                                    <button type="submit" class="btn btn-primary px-4">
                                        {{ __('ارسال پاسخ') }}
                                    </button>
                                </form>
                            </div>
                        </div>
                    @else
                        <div class="alert alert-secondary">
                            {{ __('این تیکت بسته شده است.') }}
                        </div>
                    @endif
                </div>

                <div class="col-lg-4">
                    <div class="card admin-card border-0 shadow-sm mb-4">
                        <div class="card-header fw-bold">
                            {{ __('اطلاعات کاربر') }}
                        </div>

                        <div class="card-body">
                            <div class="mb-3">
                                <small class="text-muted">{{ __('نام') }}</small>
                                <div class="fw-semibold">{{ $ticket->user->fname }} {{ $ticket->user->lname }}</div>
                            </div>

                            <div class="mb-3">
                                <small class="text-muted">{{ __('ایمیل') }}</small>
                                <div class="fw-semibold">{{ $ticket->user->email }}</div>
                            </div>

                            <div>
                                <small class="text-muted">{{ __('تاریخ ثبت') }}</small>
                                <div class="fw-semibold">{{ $ticket->created_at->format('Y/m/d H:i') }}</div>
                            </div>
                        </div>
                    </div>

                    <div class="card admin-card border-0 shadow-sm">
                        <div class="card-header fw-bold">
                            {{ __('تغییر وضعیت') }}
                        </div>

                        <div class="card-body">
                            <form method="POST" action="{{ localized_route('admin.tickets.status', $ticket) }}">
                                @csrf
                                @method('PATCH')

                                <div class="mb-3">
                                    <label class="form-label">{{ __('وضعیت تیکت') }}</label>
                                    <select name="status" class="form-select" autocomplete="off">
                                        <option value="open" @selected($ticket->status === 'open')>{{ __('ticket.status.open') }}</option>
                                        <option value="answered" @selected($ticket->status === 'answered')>{{ __('ticket.status.answered') }}</option>
                                        <option value="pending" @selected($ticket->status === 'pending')>{{ __('ticket.status.pending') }}</option>
                                        <option value="closed" @selected($ticket->status === 'closed')>{{ __('ticket.status.closed') }}</option>
                                    </select>
                                </div>

                                <button type="submit" class="btn btn-dark w-100">
                                    {{ __('ذخیره وضعیت') }}
                                </button>
                            </form>
                        </div>
                    </div>
                </div>
            </div>
        </div>
    </div>

@endsection